Refunds All sales are final. There are no refunds or exchanges. Ticketed seat assignments are not guaranteed past the start time of the show. No refunds will be issued unless a performance is canceled. If unable to attend, you may consider donating your tickets to the theatre in exchange for a contribution receipt.
Refunds for Canceled Events In the event of a refund, refunds will be given to the original purchaser only. Refunds are only available for the first 10 business days from the date the event was to be held. The refund will automatically be applied to the credit card you used to purchase that ticket.
Exchanges Should a ticket exchange be necessary, there is a $3 per ticket exchange fee. All exchanges must be completed before the day of the performance.
Accessible Seating Accessible seating is available in all venues. Please contact the box office directly prior to showtime to accommodate accessible seating.
Late Arrivals Performances begin promptly at published show times. For the respect of the patrons and the actors, latecomers will be seated at an appropriate time in the performance and at the discretion of the Front of House Manager and Box Office. Latecomers may be seated in locations other than those for which they hold tickets.
Lap Seating Policy Regardless of age, any person requires a ticket upon entering the Theatre. Children may sit on parents’ laps, but they must be accounted for by a ticket. Parents of very small children are asked to be considerate of the actors and audience. Only bring children to the theatre if you are confident that they can sit quietly for the entire performance. Please note that many shows are inappropriate for young children. Tickets must be purchased for any child attending a performance, and children must be seated with a parent or guardian. Babes-in-arms are not permitted in the theatre.
Service Charges All sales are subject to service charges from the producer of the show, the venue and Click4Tix.
Discounts Please inquire about and apply discounts at the time of ordering. Once a transaction is completed it cannot be altered and discounts cannot be applied after the fact. Please note that not all discounts are available online. Please contact the box office to verify discount availability.
Seniors For those shows offering a senior discount the definition of a senior is 60 years of age and older. Please note that not all shows offer a senior discount. Please inquire at the time of purchase. Refunds cannot be issued after the fact.
Online Orders When ordering online it is your responsibility to choose the performance, date and seating location (for reserved seating shows). It is also your responsibility to note the location of your performance.
Allocation of Risk You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk.
Disputed Charges You are responsible for any and all legal fees incurred by you and Click4Tix associated with your disputed charges and chargebacks for purchases made, or tickets listed, on this Site.
Ticket Holder Behavior Policy You agree to abide by all rules and policies of the venue, promoter and anyone else responsible for putting on the event. Should you or the person using the ticket you purchased fail to abide by those rules and policies, you shall be subject to all applicable fines and legal or other expenses associated therewith. Further, should any violation result in the loss of the ticket seller’s right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.
Additional Provisions No agency, partnership, joint venture or other relationship is intended or created by your use of the Site. If any provision of these Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. The heading at the beginning of each paragraph is for reference purposes and no way defines the scope or extent of such paragraph.
Personal identification information We may collect personal identification information from Users in a variety of ways in connection with activities, services, features or resources we make available on our Site. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
How we use collected information Click4Tix collects and uses Users personal information for the following purposes:
To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site. We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
How we protect your information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Sharing We partner with other parties, e.g. theaters, venues and producers. When the user purchases tickets for their events, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Information Collection and Use We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by contacting us.
Usage Data We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Use of Data Click4Tix uses the collected data for various purposes:
To provide and maintain our Service.
To notify you about changes to our Service.
To allow you to participate in interactive features of our Service when you choose to do so.
To provide customer support.
To gather analysis or valuable information so that we can improve our Service.
To monitor the usage of our Service.
To detect, prevent and address technical issues.
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information.
Disclosure of Data Disclosure for Law Enforcement Under certain circumstances, Click4Tix may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements Click4Tix may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Click4Tix.
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security of Data The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Children’s Privacy Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Effective date: 08/01/2019